Cottonwood Medical Center, Ltd. is dedicated to providing excellence in all areas of patient care, to foster the highest levels of academic and clinical development of its providers, and to provide strong leadership in the development, growth, and direction of health care in our community.

Cottonwood Medical Center, Ltd. associates in Pediatric and Internal Medicine was founded in 1981. We currently have 3 physicians;   2 nurse practitioners and three physician assistants to provide the utmost professional medical care for you and your family. We look forward to a long and satisfying relationship with you.

The following information will assist you during your visit and answer some commonly asked questions.

Office hours are 8:00 A.M. until 5:00 P.M. Monday through Friday, 8:00 A.M.  

Cottonwood Medical Center, Ltd.’s after hours and weekend services are designed to assist with your urgent health issues. A provider is always available and can be paged by our answering service. That number is 520-413-2063. Calls regarding prescription refills, insurance issues, etc., should be made during regular business hours. If you have a life-threatening emergency, call 911.

To make an appointment call (520) 836-5538 and press # 2.  Please have your picture ID & insurance card available. Cottonwood participates in many plans and will need to verify coverage prior to your office visit. All new patients must enroll prior to making an appointment. Always remember arrive 30 minutes prior to your scheduled appointment and bring your insurance card(s) and picture ID with you to your office visit. We have an automated appointment reminder system. You will receive a telephone call/text message/email message prior to your scheduled appointment as a courtesy reminder. If you fail to cancel your appointment, there will be a charge of $50.

When calling during office hours and for the most expeditious service, decide what you need before you call. For medical advice, ask to leave a call back number and detailed message. For appointment  select #1,  For prescription refills, contact your pharmacy and ask them to request a refill utilizing our refill line, otherwise, select option # 2 on our phone system and leave your name (please spell it out) and phone number, the name of your prescription (again, spelling is imperative), your date of birth, and the pharmacy name and location. A nurse or medical assistant will respond to your request. Please keep in mind that not all requests will be honored. You may be asked to make an appointment with your provider. If you have a billing question, select option # 3. Be prepared to leave a detailed message since this department spends the majority of their time on the phone with patients or the insurance companies. For medical record requests, select option # 4. You may leave a detailed message or stop by in person should you need to sign a request. Please remember that all requests must have the patient’s signature if over 18 years of age. For the referral department, select option # 5. All referrals require an order from one of our providers. It may take up to 10 business days for processing of an insurance authorization or referral. For Office hours and location Select #6. To replay this message Select #7.  To speak to operator Select #8

Cottonwood Medical Center, Ltd. provides a full range of diagnostic radiography services with a professionally trained and licensed radiology technologist.

Our laboratory is CLIA waived which means we can perform a minimal number of tests on site. The majority of our lab specimens are sent to an off site laboratory for processing. Sonora Quest and/or Labcorp will bill you for the lab tests ordered by your provider. Always check with your insurance plan to see if they have a preferred laboratory.

Payment in full is expected at the time of service. Please come prepared to pay your portion of the office visit that is your responsibility. This may be your insurance deductible, coinsurance amount or co-pay. We accept MasterCard, Visa, Discover, American Express, as well as your personal check and cash.

Thank you for choosing Cottonwood Medical Center, Ltd for your health care providers. We are excited to have the opportunity to care for your health needs.

Dear Patient:

Welcome to Cottonwood Medical Center Ltd. We are pleased that you have chosen us as your providers. We would like to familiarize you with how our services are billed. Because we believe the best services are possible if there is a friendly, mutual understanding between patient and provider, we ask that you take the time to read our policy thoroughly so that we can avoid any misunderstandings. If you have any questions or concerns, our patient account representative would be happy to discuss them with you.

Cottonwood Medical Center Ltd participates in many but not all insurance programs. We will file your insurance claims for you if you are enrolled in one of these plans. Please note: Co-pays, deductibles & co-insurance amounts are to be paid at the time of service.  Even though we participate with your insurance, some charges may nonetheless, be your responsibility and it is always your responsibility to secure appropriate authorization if your plan requires it. We do not see patients for Workman’s Compensation injuries.

For our patients who are not covered under insurance plans we participate with, we require full payment at the time of service. We will provide you with a statement when you leave our office, which you can use to bill your insurance company. This includes office visits related to motor vehicle accidents.

Collection Policy: We request full payment at time of service. Payment on your balance is due within 30 days of the receipt of your billing statement. If a patient fails to pay for services within a reasonable amount of time or fails to cooperate with the terms of an agreed upon payment schedule, we will turn your account over to a collection agency or take legal action. The patient will be responsible for all charges incurred by this office in the collection of their bill.

Insurance Information: When we are notified by your insurance company that they have requested information from you for example: (primary insurance info, pre-existing, student verification, accident details) these charges will be automatically dropped to your responsibility and you will be asked to pay the balance in full. If you need assistance with a form, please call us, or bring in your form and we can help you complete the form and fax the form back to your insurance company.

Form Completion:  In the event you will need any forms filled out, for example, FMLA and Disability, there is a $50.00 charge for each form, payable prior to the preparation and release of the information.

Hospitalization:  In the event of hospitalization, the Cottonwood physicians are no longer attending their patients at Banner CG and thus the hospitalists will take over your care until you are released. At that time you will be returned to the Cottonwood providers for continuity of care.  You always have the option to select another hospital in the Phoenix or Tucson area should you decide not to be admitted to the local hospital.  Please bring your discharge paperwork with you upon your return to the practice for your hospital follow up visit.

Missed Appointment Policy:  Patients will be billed $50.00 for each missed appointment. To avoid this charge please call and cancel your scheduled appointment, preferably 24 hours in advance.

Finance Charges: We assess a finance charge on all delinquent balances. The finance charge is computed on a periodic rate of 1 ½ % per month (18% per year). The periodic rate is applied to all balances over 60 days.

Credit Policy: Under rare circumstances, such as cases of hardship, we may agree to set up a payment schedule with you to pay your balance in equal monthly installments. All payment plans are on a case-by-case basis; you will need to meet with our patient account representative to discuss our payment plan in detail.

Return Check Policy: When checks are returned by the bank due to insufficient funds, your account will be charged a $15.00 non-sufficient check fee.

Please feel free to call our office if any of your concerns or questions has not been addressed. The number is (520) 836-5538 or the toll free number 1-800-895-5538.

IT IS YOUR RESPONSIBILITY TO NOTIFY US IMMEDIATELY OF ANY CHANGE IN STATUS, SUCH AS NAME, ADDRESS, PHONE NUMBER OR INSURANCE COVERAGE.